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As many of our mugs are hand made on receipt
of your order, despatch times vary from 48 hours, if in stock, to
6 weeks, due to the fact that some collections are made to order
and hand decorated.
A gift wrapping service is available - accessed
either through the shopping cart, or by clicking
here - gift wrapping.
We charge shipping on a "per order"
basis with the following rates:
UK, EC, USA and Canada: Based on weight, charged
at cost.
Rest of World: Calculated and advised to the
buyer, before charged and before shipped.
All prices shown on the site are inclusive
of VAT at 17.5%
We take every care to ensure your mugs arrive
in perfect condition. If by some chance the mugs are damaged, then
we will replace or credit the items.
We will exchange any goods that we determine
faulty or of poor workmanship, it is most unlikely that this should
occur because all pieces go through rigorous quality control checks
before despatch.
However should something slip through the net,
we ask you to package and return the goods to us at your expense,
and to enclose a brief description in writing pointing out what
you are unhappy about.
On receipt of the goods intact and not damaged
in transit, we will inspect the goods and if we agree with your
complaint we will then supply a replacement piece/ pieces and despatch
to you at our expense, also at that point we will issue credit to
cover the cost of your postage expenses, this credit will then be
deducted from your next purchase. The returned pieces should reach
us within 10 days in their original packaging.
All screen based images are affected by screen
resolution, choice of colour palette, menu options, browser choice,
and physical hardware limitations.
The images throughout our web site are designed
to represent our range and indicate the choices available.
Every effort is made on our part to reproduce
colours as accurately as possible.
We do not accept responsibility for differentiation
of tone from screen to actual piece of pottery.
Please contact us and indicate your interest
and / or request that one of our sales or technical staff phone
you to determine your precise requirement.
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